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How do I track my order?

All orders placed are dispatched the next business day.

*After your order is fulfilled. You will receive a confirmation email with all delivery details.

What are the methods of payment?

• Cash On Delivery (Egypt Only):  Payment is made to the courier authorized representative upon receipt of your order.  Please note that an extra amount may be added to your order.

• For overseas orders, please contact us 

How do I use my discount code?

If you have a promotional code, you can use it by entering it in the relevant field “Have a promotional code?” and clicking “Update” at check out after choosing your delivery address.  If you only need to calculate final price, please visit your Shopping Bag page and enter the code in the relevant field.

What's your refund/return policy?

We offer conditioned refunds/returns or exchanges on all products according to case by case basis. Of course all accepted returned items should be in new condition.


Online Returns Policy

Products have to be accepted for return

  • Product(s) must be in the original state in which you received them, have not been used, worn, soiled or in any other situation beyond their original and their safety tag must remain intact.

  • An email to our Customer Service Team is required prior to your return.

  • Returns can be refunded or exchanged with another item, size or color.

  • We will refund the price you purchased your item at, including sale items. We will not refund delivery or return postal charges.

  • Items purchased online can be exchanged in store.

  • Items received outside our Return Policy Guidelines will not be mailed back and will not be refunded.


How do I return an item?

If you wish to return an item, please initially email our Customer Service Team via E-mail stating your order number, reason of your return and item(s) you wish to return. we will reply back to you with the nearest location to return it to or how to mail it back to us.


How will I be refunded?

Upon receipt of the item by our quality team and checked, your payment will be refunded the same way it was made.